You need to appoint a freight forwarder, but have no idea where to start looking? We have some hints and tips for you of things to look out for when navigating the world of freight forwarding.
Choose a UK based Freight Forwarder
This might seem obvious, but if you’re in the UK, appoint a forwarder who is also in the UK. It makes things much simpler – language, time zones, understanding how UK imports or exports work, etc.
Does the Freight Forwarder have an Accreditation?
This is a pretty standard one, but if you don’t know what to look for, you might miss it. Go for a freight forwarder who is a member of BIFA (British International Freight Association). Members of BIFA adhere to certain trading standards and have clear trading conditions protecting everyone involved.
Is the Freight Forwarder part of a Network?
A reputable forwarder will be a member of a worldwide network. This is beneficial to you as an importer or exporter because they can draw on local knowledge and assistance for your shipment no matter where the destination or origin. It also indicates that they are serious about establishing their business contacts throughout the world, you can benefit from these relationships.
Has the Forwarder been in Business for a number of years?
A well-established company will have a proven track record, key connections within the freight industry, and the reach and experience required to handle international shipping effectively.
Can the Freight Forwarder complete UK Customs Clearances?
In order to be able to complete UK customs clearances in house, your freight forwarder will need to have the software, licences and subscriptions at the major UK sea freight ports. Having a forwarder who can complete their own customs clearances streamlines the process and ultimately puts the onus on them to complete them in a timely and accurate manner.
Do they answer the phone?
Give the company a call to see what their call handling is like, there is nothing more frustrating than being in a queue, or a call just ringing out when you urgently need to speak to someone.
Ensure you choose a freight forwarder with some consideration. If you choose wisely they will become an outsourced department for your company, helping you with your international shipments.
Mercator has been in business for over 30 years, all our staff are experienced in freight forwarding (all of whom have spent the majority of their careers in the industry). We are founding members of the freight network MarcoPoloLine and long standing members of BIFA (British International Freight Association). We have the knowledge, experience and connections to handle international shipments in a professional and efficient manner. We pride ourselves on our customer service on the belief that a happy customer will be a repeat customer.
Contact our team today for a quote for your international shipment: sales@mercatorcargo.co.uk or call (+44) 02392 756 575.
